Your credit card will be charged at the time of shipment.
We request authorization from the financial institution that issued your card for the transaction amount for your order. Although you haven’t been charged, these funds are being reserved within your account to ensure your order can be processed and charged upon shipment. This is known as an “authorization or transaction hold.” If your order is cancelled due to any reason, the time required to remove this authorization or transaction hold is determined by the financial institution that issued your card and could range from 3 to 7 days from the day of authorization.
When entering your billing information on check out you must enter the exact same information that is on file with the card issuer. If you enter the wrong billing information your transaction may be authorized by your bank, but will certainly be declined on our end. When this happens the card issuer has authorized the transaction and is holding the funds, so the account balance will sometimes reflect this until the card issuer releases the money for a declined transaction back to the account. The time it takes for this to happen depends on the card holders bank.
Every so often this scenario seems to happen, and we are contacted by a customer that is convinced we have double charged them, which is not the case. We cannot receive any funds for a declined transaction and do not have access to them, what you may see on your bank statement is not an actual charge, but just a temporary authorization from your bank for the transaction that wasn’t authorized on our end. The card issuer will remove the hold from the pending funds as soon as their authorization expires (can take from 3 to 7 days) and money will come back to the cardholder’s account.
We will not contact the card issuing bank because they will only speak with the card holder. It is the customers responsibility to enter the billing information correctly and speak with their own financial institution regarding any mistakes they have made. Its our responsibility to provide our customers with quick service and good quality products.