WORK TIMEMON – FRI: 9:00 AM to 5:00 PM CST

WORK TIMEMON – FRI: 9:00 AM to 5:00 PM CST


eCheck Payment

Electronic check is a payment option requiring customer to provide their routing and checking account number.

The orders paid with E-Check option will be shipped as soon as the payment settles on KTC’s account. It might take up to 7 business days for the first time customers. For the return customers we ship the order after eCheck verification process is complete, which takes from 4 to 12 hours. Until then the payment status will be indicated as “Pending”. We will send customer an email as soon as their payment is received and will ship your order according to our shipping policy (same day for the payments that are settled before 12 PM CST and next business day for those payments that settle after 12 PM).

Credit Card Payment over the phone

At this time we accept credit card payments only over the phone. The phone number for payment is being provided in every order confirmation email and on the order confirmation page after the order is placed. To process the payment you will be asked to provide card number, expiration date and CVV code of your card. All transactions are secure. We do not save and keep card information on file without customer’s request and permit. We do not share, sell or provide any customer’s personal information including card information on file to any 3rd parties.

We guarantee that customer’s card information on file is stored securely and nobody except  1 member of  KTC’s personnel  can ever get access to any of that information. We also guarantee that KTC’s personnel will never use customer’s card info for anything rather than the order payment processing for the customer’s order placed on

Online Credit Card Payment (will be available soon)

  • At the time this payment method is not available if the order has the shipping address in one of the following states: Arizona, Georgia, Nevada, New Hampshire, Oklahoma, Oregon, Texas and Utah.
  • This payment option is available for Visa, Mastercard and Discover. For AmEx payment, please call us to process your payment over the phone.
  • Please note that due to certain restrictions and limitations of Kratom, it is imperative that your Shipping and Billing address fields MUST match at the time of checking out. The address entered must match the address associated with your credit card and that is on file with your card issuer. Otherwise, transaction will be flagged and auto refunded by our merchant provider’s risk monitoring system to follow through compliance guidelines. This means that we can not ship orders paid with this payment method to any other address rather than billing address.
  • If you want your order to be shipped to the address that is different from your Billing address, please, use another payment method.
  • Your credit card will be charged at the time of shipment.
  • We request authorization from the financial institution that issued your card for the transaction amount for your order. Although you haven’t been charged, these funds are being reserved within your account to ensure your order can be processed and charged upon shipment. This is known as an “authorization or transaction hold.” If your order is cancelled due to any reason, the time required to remove this authorization or transaction hold is determined by the financial institution that issued your card and could range from 3 to 7 days from the day of authorization.
  • When entering your billing information on check out you must enter the exact same information that is on file with the card issuer. If you enter the wrong billing information your transaction may be authorized by your bank, but will certainly be declined on our end. When this happens the card issuer has authorized the transaction and is holding the funds, so the account  balance will sometimes reflect this until the card issuer releases the money for a declined transaction back to the account. The time it takes for this to happen depends on the card holders bank.
  • Every so often this scenario seems to happen, and we are contacted by a customer that is convinced we have double charged them, which is not the case. We cannot receive any funds for a declined transaction and do not have access to them, what you may see on your bank statement is not an actual charge, but just a temporary authorization from your bank for the transaction that wasn’t authorized on our end. The card issuer will remove the hold from the pending funds as soon as their authorization expires (can take from 3 to 7 days) and money will come back to the cardholder’s account.
  • We will not contact the card issuing bank because they will only speak with the card holder. It is the customers responsibility to enter the billing information correctly and speak with their own financial institution regarding any mistakes they have made. Its our responsibility to provide our customers with quick service and good quality products.